Store Policies

Online Store Policy for The Brownz Label

Effective Date: October 17, 2023

  1. Introduction

Welcome to The Brownz Label! This Online Store Policy governs the terms and conditions for using our e-commerce website and making purchases of home goods and lifestyle apparel and items. By using our website and placing orders, you agree to comply with the following terms and policies. Please read this policy carefully.

  1. Orders and Payments

2.1. Ordering Process

  • To place an order, select your desired items, add them to your shopping cart, and proceed to checkout.
  • By placing an order, you commit to purchasing the items and agree to pay the specified costs.

2.2. Pricing

  • Product prices are displayed on our website and are subject to change at our discretion.
  • Taxes, if applicable, will be added to the total cost.

2.3. Payment Methods

  • We accept various payment methods, which will be provided during the checkout process.
  • Ensure that your payment information is accurate and complete.

2.4. Order Confirmation

  • After placing an order, you will receive an email confirmation that includes the details of your purchase.
  1. Shipping and Delivery

3.1. Shipping Methods

  • We offer different shipping options with varying delivery times.
  • Shipping costs are determined by your chosen method and delivery location.

3.2. Shipping Address

  • Ensure that you provide a correct and complete shipping address.
  • We are not responsible for orders delivered to incorrect addresses.

3.3. Delays

  • While we make every effort to meet delivery estimates, we cannot be held liable for delays caused by external factors or unforeseen circumstances.
  1. Returns and Refunds

4.1. Return Policy

  • You may return items within 14 days of receiving them, subject to our return policy.
  • Some items, such as personalized or perishable products, may not be eligible for returns.

4.2. Refunds

  • Refunds will be issued via the original payment method within 7-10 business days or as store credit, in accordance with our policies.
  • Return shipping costs may be the responsibility of the customer if a return label is not included in the original shipping package.  Items should be returned to the address on the original shipping lablel.
  1. Privacy and Security

5.1. Personal Information

  • We collect and use personal information in line with our Privacy Policy.

5.2. Data Security

  • We take reasonable measures to protect your personal information, but we cannot guarantee the absolute security of data transmitted over the internet.
  1. Intellectual Property

6.1. Copyright

  • All content, including text, images, and designs on our website, is protected by copyright laws.
  • You may not use, reproduce, or distribute our content without permission.
  1. Dispute Resolution

7.1. Disputes

  • If you have a dispute with us, please contact us at to initiate the resolution process.
  1. Changes to Terms

8.1. Policy Updates

  • We may update this Online Store Policy periodically.
  • When changes occur, the "Effective Date" at the top of the policy will be revised.
  1. Contact Us

If you have questions or concerns about our Online Store Policy, please reach out to us at:


Thank you for choosing The Brownz Label. We are committed to providing quality home goods and lifestyle apparel, and we appreciate your business.